Privacy Policy

Effective Date: 1 September 2025 This Privacy Policy outlines how ChatCanal collects, processes, and protects your personal data. By using our platform, you agree to the collection and use of your information in accordance with this policy. 1. Information We Collect We collect both personal and non-personal information to provide, maintain, and improve our platform: Personal Information: During registration, we collect your name, email, phone number, business information, and billing details. Usage Data: Information such as your IP address, browser type, device information, and pages visited on the platform. Payment Information: Details required for processing payments are securely handled by our payment gateway. If you are a Vendor, additional business data may be collected as part of our service offering. 2. How We Use Your Information We use your data for the following purposes: To provide the services you have subscribed to. To communicate with you, including sending updates or support-related messages. To process payments and handle transactions. To maintain the security and integrity of the platform. 3. Data Storage and Security We implement various security measures to protect your personal data. Your information is stored in secure data centers and is processed in accordance with applicable data protection laws. However, no method of transmission over the internet is 100% secure. 4. Sharing Your Information We do not share or sell your data to third parties. However, we may share data with: Service Providers: Third parties who assist us in providing the platform’s services (e.g., payment processing, hosting). Legal Compliance: We may disclose your information to comply with legal obligations or enforce our terms. 5. User Rights As per GDPR and Indian data protection laws, you have the right to: Access: Request access to the personal data we store. Correction: Request updates to inaccurate or incomplete data. Deletion: Request the deletion of your data, subject to legal requirements. Objection: Object to the processing of your data. Portability: Request a copy of your data in a format that can be transferred to another service. You can contact us at chatcanal.com@gmail.com to exercise your rights. 6. Data Retention We retain personal data for as long as necessary to fulfill the purposes outlined in this policy. Once the data is no longer required, we will delete or anonymize it. 7. Compliance with Laws ChatCanal complies with Indian laws (including the Personal Data Protection Bill) and GDPR for users in the EU. If you are an EU resident, you have the right to lodge a complaint with your local data protection authority. 8. Changes to this Privacy Policy We may update this Privacy Policy periodically. Changes will be posted on this page, with an updated "Effective Date." Continuing to use the platform after changes indicates acceptance of the updated policy. 9. Contact Us For questions or concerns regarding your personal data, or to exercise your rights, please contact us at: Email: chatcanal.com@gmail.com Phone: +91 8619142438 Address: B-43, Barkat Nagar Vistar, Tonk Phatak, Jaipur, Rajasthan, India (302015)